A man (customer) walks into a car dealership. He is immediately greeted by a salesperson who asks, “Good morning! How are you?” “What brings you in today?” (Notice, he did NOT say the sales killer phrase you hear at almost every store you ever go into.) “Well,” said the customer, “I am looking for a truck.” “Great!” exclaimed the salesman. “I’m certain that you’ll find one that will be just what you want.” “And I already know what I want. A 2019 “XYZ” truck.” “I see,” said the salesman. “I can certainly see why you would like that truck. It’s a great one. And in demand too. So much so that I’m afraid we don’t have any left and we won’t be getting any in for about 2 weeks.” “Apparently,” said the customer. “This is the third dealership I’ve been to today and it’s the same everywhere. The other dealerships put me on a list and said they would let me know when the new shipment comes in. Will you do that for me?”

Now, this is where the story takes a different road. You would expect a “good” salesperson to do as the customer asked and hope that his shipment arrives before the others. But not this guy. He understood that we have to give our customers what they want, but sometimes they are not entirely aware of what they want! I’ll explain it a bit further.

This particular salesman said. “I’ll be glad to do that for you, but before I do, may I ask you a few questions?” Ah yes, those wonderful magical questions. “Just for curiosity, what exactly are the features of the 2019 “XYZ” that you like so much?” The customer named about or 8 features that were what drew him to the vehicle. I won’t list all of them because I don’t want to bore you and also because I don’t remember what they were! That’s not the point. The point is that our salesman whipped out a sheet of paper and began taking notes. When he was sure he had all the features that were important to his customer, (How did he know…because he asked!) he invited him outside to the lot where he stood next to a 2006 model of the same truck.

“Now,” said the salesman, “let me make sure I got everything.” He then went down the list that the customer had just given him. The customer responded, “Yes, I think that’s about it.” Now, here’s what the salesman said. “Mr. Customer, this truck has every single feature that you described to me. And, “it has two very important features that the 2019 model doesn’t.” “Really,” said the customer, “what are those?” “It’s here on the lot today, ready to be driven off and it’s $2000 less than 2019.” Bam! Done deal! Less than an hour later, the customer drove off in a new 2006 truck that was everything he wanted and more!

What have we learned here? The customer is not always right. In this instance, the customer insisted that he wanted a 2019 truck when all he actually wanted were the features of 2019. The customer had to be educated. He had to learn what it was he really wanted.

Just as importantly, the salesman did not immediately give up on the sale and take his name and address, nor did he “tell” the customer he would be just as happy with 2018. He let the customer tell him! He asked the questions, the customer sold himself. Had the salesman insisted on trying to convince the customer that 2018 was just as good, the customer would have resisted. Instead, he came to the conclusion on his own.

Remember, when you say it, you are a salesman trying to make a sale. When your customer says it, it’s the truth. Thus the mind of your customer.

Are you interested in selling Verizon Wireless services? Call us at (855) SELL-VZW or fill out the form below.  We look forward to talking to you soon!

The post Sales Success Tip – The Customer is Not Always Right appeared first on ConectUS Wireless.

In the view of such popularity, it’s only fair that we should be looking at what trends IoT would be following in the coming time:

IoT and Mobile Phones: The Age-Old Relationship

Talking about technology, the biggest one is probably the one that we carry everywhere with us. Our mobile phones, Such is the power of mobile phones on our daily lives, that people are increasingly trying to connect them with everything around them – so they don’t have to worry about carrying some other device as some sort of remote control.

Mobile phone, irrespective of which brand it belongs to today, has become a brand in itself. The smart IoT devices would, therefore, be expected to make the smart decision of connecting well with their owners’ mobile phones.

The streamlined communication, the all-time visibility of the device – these factors will definitely help in boosting customer engagement in the coming time.

Inter-connected Devices on a Rise

We are right now in the middle of a great revolution that goes by the name of The Internet of Things development. And this revolution has already resulted in us being surrounded by a huge number of smart devices today.

So obviously, this New Year and years coming after this one, are all going to be looking at an increase in such devices. Plus, with developers working on making these devices connect better than ever before, we could be looking at something as simple as toothbrushes getting smarter.

Everything around us is to become more interconnected, get better at exchanging and analyzing data and is to eventually help people make better decisions.

Data Security Risk and Information Breaches

With everything being interconnected, smart devices are bound to also create some security issues for us. 9 out of 10 IoT developers have had the same concern regarding this technology, and their fears are not without a ground.

Whether it’s our television, or it’s the baby monitor – everything that we thought was completely harmless could now easily be used as a medium of cyber attack. The safety and exchange of all our important information are not going to remain limited to our Smartphone anymore.

Every piece of data that we, in one way or the other, keep generating on a daily basis, will be at the risk of getting wither misused, misinterpreted, or just plain stolen. And there’ll be little you could do about it. 2020, therefore, is looking at an increased risk of information breach due to IoT.

Creative Use of Blockchain for IoT

We’ve all heard about Blockchain, and it would be safe to say that we are all in awe of the way it works. Offering a decentralized control option, it makes use of highly advanced cryptographic algorithms to develop a secure system.

Doesn’t it sound like an optimum solution to tackle the privacy and security threat that IoT devices are or might be facing in the now or the future? Using Blockchain to ensure the privacy of any and all IoT data exchanges, would further ensure that if by chance a single device does get corrupted, no other device will bear the brunt.

The decentralized security system will make it difficult to compromise all devices in the chain; the whole system will, therefore, be better secured.

Growing Investments

The impact of IoT on the world around us is so palpable, that no one can now look away from it. Business owners are looking for the interconnectivity offered by IoT and adopting it in their own models.

Many are even designing their whole business models based on IoT. If you too are looking at the prospect of IoT applications for your business, you’re doing just the right thing.

Bsquare did a study, and it found that 86% companies are adopting IoT solutions, while 95%, in addition, believe IoT could be a sound solution. This has further led to a global IoT spending that would near $1.4 trillion by 2022, assays IDC report. So, 2020 could be looking at investments rising as high as… well, there’s no saying how high it could go.

So, where’s IoT Taking Us?

It’s taking us through technological crevices to technological heights, which we never knew existed – which seemed unimaginable until some time before. The potential for this technology has always been immense.

Throughout this time, since it came into inception, Internet of Things has had a huge impact on how we communicate with the devices around us, how we build and digitize our businesses, and how we exchange and even monetize data.

IoT has made us ride this amazing multi-trillion dollar ride while changing our concept of connectivity, privacy, and business in general. Talking of security, it sure has been giving us all a bit of a hard time; but every day, developers are working hard at building ultra sophisticated protocols to maintain our privacy in an IoT-influenced world.

Are you interested in selling Verizon Wireless services? Call us at (855) SELL-VZW or fill out the form below.  We look forward to talking to you soon!

The post 5 IoT Trends That 2020 Should Be Looking At appeared first on ConectUS Wireless.