In business, there are tons of key factors when it comes to growing your company and capitalizing on as many sales opportunities as possible. Utilizing social media, building connections and lead generation are all crucial to maximizing profits. However, one of the biggest keys to sales growth that doesn’t get talked about enough is the importance of customer experience.

Customer experience is the impression that a customer has of a particular company based on the interactions and experiences they have with that business. It includes every touchpoint that this particular customer has, from browsing the internet and coming across the company’s website to any interaction that the customer has with a member of the business. Customer experience is under a broad umbrella, but excelling in all aspects of it will differentiate your business from the competition.

Having a good customer experience boosts sales because of the loyalty that comes from the customer over time. If the customer has a positive interaction every time that they deal with your business, they are much more likely to return in the future. This could also lead to the customer telling other people about your company: then you have a chance to continue to multiply your customer base.

When focussing on customer experience, this will also help limit the customers that leave or switch to a competitor. Make your customer feel at home during every interaction and there is then a much better chance of them being a lifetime customer. Having a better customer experience than your competitors will set your business apart and will attract more customers just based on the fact that you have provided elite customer service and given them a positive experience every single time.

Through having this positive relationship with your customers, you are also much more likely to have the opportunity for up-selling. If you consistently meet your customers’ needs, you can recommend additional products or services.

Focussing on customer experience could help take your sales numbers to the next level this year, and a focus in this area will help lead to lifetime customers and a much better presence across the business world.

#weloveverizon #likeconectus #verizon #5G #agentprogram #sellverizon #verizonpartnernetwork #5gbi #fwa #salestraining #businessinternet #conectusracing #cpnzone #teamtexas #corporateevent #letsgoracing #racingschool #NASCAR #RaceTrackTraining #TXRacingSchool #DFWRacing #yearoftheagent

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This weekend, NASCAR superstar Chris Buescher will be welcomed back to Texas Motor Speedway for the AutoTrader EchoPark Automotive 400 Cup Series race at 2:30 p.m. CT. This is the one and only Cup Series race at Texas Motor Speedway this weekend, and NASCAR fans from across the country are traveling to Fort Worth for this highly-anticipated race.

This race is a big deal for Chris because of how close to home it is for him. He was born in Prosper, Texas, and he says that this is a race that he looks forward to every single year. It’s not an everyday thing that drivers get to race in front of their friends and family all while being within an hour’s drive away from home, and this is exactly what Chris has the privilege of doing this weekend.

During Chris’ Media Day at Texas Motor Speedway, he detailed why this race is so special to him and his excitement leading up to the race. Media Day was over three weeks ahead of the race, and he was already gushing with excitement for this upcoming race.

Noah Weber and Neil Farquharson both attended Chris’ Media Day Press Conference on March 21, and he even took members of the media for rides around Texas Motor Speedway with the help of the Team Texas Racing School after that. Buescher drove the ConectUS Car for the entire event, and the media loved getting to interact with a NASCAR superstar in his element. After Media Day ended, Danny Luna of Univision 23 DFW broadcasted a live television segment on pit road, and the ConectUS Car was right behind him to give his standup the perfect aesthetic.

Neil and Noah will both be covering race weekend at Texas Motor Speedway as members of the media. Weber and Farquharson are both skilled interviewers and content creators, so be on the lookout for all of their social media coverage of Buescher’s return to DFW from the infield all weekend long. They will also extensively cover David Starr during the Xfinity Series race on Saturday.

#weloveverizon #likeconectus #verizon #5G #agentprogram #sellverizon #verizonpartnernetwork #5gbi #fwa #salestraining #businessinternet #conectusracing #cpnzone #teamtexas #corporateevent #letsgoracing #racingschool #NASCAR #RaceTrackTraining #TXRacingSchool #DFWRacing #yearoftheagent

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When working in sales, customer relationships are everything.

Regardless of the industry you’re in, forming a solid and consistent relationship with your customers helps drive sales through the roof and makes the customer more comfortable to work with you again in the future. Here at ConectUS, we emphasize the importance of making every customer feel like family, and that has helped lead to our continued success over the last 50 years.

• Repeat Business

One of the most important parts of building solid customer relationships is that when you have a good relationship with your customers, they are more likely to come back.

According to one source, “70% of the buying experience is based on how the customer is treated.” This shows that if you treat your customers right, they are going to remember that. Combine that with a quality product and service, and you could create a customer for a lifetime.

Another source confirms that “61 percent of customers would leave for a competitor after just one negative experience.” Regardless of how strong you may think your relationship with a customer is, you should never risk putting the relationship in jeopardy. The customer always comes first, and one bad interaction with a customer could lead to them never coming back.

Although not having bad interactions is important, going above and beyond with your customers is important as well.

“90 percent of customers are willing to spend more when companies provide personalized customer services,” per a source. Building a positive relationship with your customers is important, and emphasizing customer service every time will keep them coming back for more, consequently upping your sales.

• Referrals

When you have positive business relationships with customers, they tell their friends about it. When their friends hear about it, they bring their business to you.

According to one source, “92% of customers trust referrals from people they know.” If someone refers a friend to your company, more than likely they’re going to trust that referral.

Another mind-boggling statistic shows that “65% of new business opportunities come from referrals and recommendations.” With such a large portion of business coming from referrals, you must emphasize your relationship with your current customers as they will tell those around them about your business if their experience is positive.

83 percent of current customers “say they are willing to refer your business after a positive experience,” according to a source. That stresses even more that you must keep strong relationships with your customers, as that will result in more business coming in.

Unconditional positive interaction with your customers leads to much more business because referrals can turn into a massive chain reaction. If one customer refers to a friend, and they end up liking our products, that friend will refer to a friend and the cycle will continue.

Never underestimate the importance of positive customer service because one bad customer experience could keep them and their friends from ever working with you again.

• Continuous communication

When you have a good relationship with your customers, it allows you to learn more about them and their product preferences. It also breaks down the wall of awkwardness between the two of you, allowing them to speak their mind about products.

This helps you gain a better understanding of what they would like in the future while also gaining feedback on your products. A customer who has a level of comfort with you will be more likely to give you positive or negative feedback on your products, allowing you to adjust accordingly.

Having a customer who tells the unfiltered truth is important, and a relationship with them could lead to much more sales than if the relationship was negative.

Having a consumer base that feels comfortable enough with you is something that often gets overlooked in the business world, but it could work wonders for your company. You learn more about your customers and your products, giving you an advantage over your competition.

Keeping this continuous communication is important, as it gives the customer a feeling of camaraderie and comfort with you. It also allows you to have a better chance at maintaining the customer, as they wouldn’t want to take their business away from a company that they feel close to.

All three of the aforementioned reasons work hand in hand to help improve your business and can lead to repeat buyers. Never underestimate the value of providing good customer service, as one good conversation could lead to repeat business, referrals, and more essential feedback to take your business to the next level.

#weloveverizon #likeconectus #iotconectus #verizon #5G #subagentprogram #iot #verizonpartnerprogram #m2m #vpp #5gbi #salestraining #businessinternet

The post Three Reasons that Customer Relationships are Crucial for Sales appeared first on ConectUS Wireless.

This year at Las Vegas Motor Speedway, we are delighted to welcome ChannelVision as our primary co-sponsor. A major publisher of technology news – print, digital, video, and expos – ChannelVision is the perfect complement for ConectUS.

In his over 20 years of professional racing, J.J. Yeley has driven in many disparate types of competition. He has driven IndyCar, the NASCAR Truck Series, ARCA (Automobile Racing Club of America), and several others. In 2003, while participating in USAC’s top divisions, he achieved the “Triple Crown” in a single season.

J.J. is having a great 2023 Cup Series season, having been among the top 16 finishers several times. On Sunday, October 15, J.J. will again be driving the number 51 Ford Mustang, serviced by Rick Ware Racing, based in Concord, North Carolina.

The South Point 400 will be broadcast on NBC at 2:30 ET. So, mark your calendars.

About ConectUS Racing
ConectUS Racing offers sponsorship opportunities for businesses big and small. We give organizations the chance to have their logo or promotional message on a NASCAR. We can also arrange for guests to be seated right next to the action on race day. Our sponsored drivers build lasting relationships with their business sponsors. They make sure that business people and whoever accompanies them to the track on race day have a once-in-a-lifetime experience. The impact of these opportunities lasts much longer than just race day.

Follow ConectUS Racing: Facebook, Instagram, Twitter, and LinkedIn.

About ChannelVision
ChannelVision is a B2B bi-monthly print magazine and digital content properties read and followed by indirect channel partners selling all manner of communications, network, and managed services — both on-premises and in the cloud. ChannelVision is a highly focused and efficient way for service providers and hardware and software companies to market to experienced channel partners targeting the small/medium business and enterprise spaces. ChannelVision’s CVx Expo attracts an audience of technology brokers, agents, MSPs, telecom and IT resellers, as well as channel managers and executives from leading vendors and service providers for three days of educational sessions, a schedule of social networking opportunities and a trade show floor featuring the latest industry products and services.

Learn more about CVx Exo at cvxexpo.com.

About ConectUS Wireless
ConectUS Wireless was founded in 1974. The company originally provided 2-way radio and paging services in the Southern California area. In 1983 when cellular service was introduced, ConectUS was awarded one of the first four cellular exclusive distributorships with PacTel in Los Angeles, CA.

ConectUS is a Platinum member of the Verizon Partner Network offering all of Verizon’s Mobility products and services including Smartphones, Tablets, 4G/5G Business Internet, Failover Routers, Jetpacks, and more. Our unique relationship with Verizon Wireless allows us to drop ship equipment directly to our customer’s place of business. ConectUS has created a true Verizon Wireless direct fulfillment program for our extensive dealer and sales agent base that covers most of the major markets in the United States.

Follow ConectUS Wireless: LinkedIn, Facebook, Instagram, and Twitter.

The post Press Release – ConectUS Wireless Announces Joint Sponsorship of J.J. Yeley in NASCAR Cup Series with ChannelVision appeared first on ConectUS Wireless.

Comparing Verizon One Talk to VoIP is a bit like comparing apples to oranges. Or a self-driving car to a bicycle. They do serve different purposes within the realm of communication, but the latter is very limited in its functionality. Let’s break down the differences between the two.

One Talk is a comprehensive business communication solution that integrates multiple communication channels (voice, text, multimedia) into a single platform. It’s designed to provide all-in-one communication across different devices and locations, making it easy to manage calls and customer interactions. Especially inbound customer interactions. VoIP, on the other hand, primarily focuses on voice communication over the Internet. It allows businesses to make and receive calls using the Internet rather than traditional phone lines.

One Talk offers a wider range of features beyond voice calling, including text messaging, auto-attendant, call routing, and collaboration tools. VoIP is mainly concerned with voice communication, although many VoIP providers do offer additional features like call forwarding, voicemail, and voice-to-text transcription.

One Talk is designed to provide businesses with flexibility in managing communication across various devices, making it ideal for businesses with mobile workforces and/or multiple locations. VoIP also offers flexibility in terms of making and receiving calls from different locations, but it’s primarily focused on voice communication and usually requires additional solutions for integrated text messaging and collaboration.

One Talk offers integration with various business systems, third-party customer relationship management (CRM), and overall workflow. VoIP might offer integration options as well, but its primary focus is on voice communication.

One Talk is a service offered by Verizon, which means it uses Verizon’s high-speed, low-latency infrastructure and services. VoIP can be provided by various companies, including standalone VoIP providers and telecommunications companies. Time lag is often a negative issue.

Conclusion:

I particularly like One Talk’s Hunt Group functionality for inbound calls: it makes sure that inbound calls are answered by a member of staff and not just sent to voicemail.

One Talk also comes with business continuity tools, plus mobile and desktop apps that give business users the flexibility to manage their communications from various devices.

If you’re looking for a comprehensive communication solution that includes features beyond voice calling, and if you prefer integration and support from a major telecommunications provider like Verizon, One Talk is by far the best choice.

#likeconectus #businessinternet #VerizonPlatinumAgent #VerizonPartnerNetwork #NeilFarquharson #verizonwireless #Yealink #OneTalk

The post Verizon One Talk Versus VoIP POTS Replacement appeared first on ConectUS Wireless.

When Wi-Fi 6 was introduced, it promised faster speeds: almost 3x faster than Wi-Fi 5. It was also the first Wi-Fi standard to communicate with multiple devices concurrently, rather than in sequence.

More specifically, an upgraded MU-MIMO (multi-user, multiple input, multiple outputs) doubled the number of device access point radios that were now able to communicate with the router. Plus, a new standard of orthogonal frequency division multiple access (OFDMA) allowed one transmission to deliver data to multiple devices at the same time. By the way, one of the rules of thumb of judging the capacity of a router is counting the number of antennas: the more antennas, the more users can “talk” at the same time using the MU-MIMO technology

Wi-Fi 6 also utilized auto-channel switching. While it has two independent radios each supplying up to 160 MHz of bandwidth (not frequency), it can switch down to 20, 40, or 80 MHz depending upon individual device requirements. Thus, again maximizing the efficiencies of communication with multiple devices. Thus, Wi-Fi 6 routers – including mesh devices – can easily handle 40 devices running concurrently.

There is an intermediate standard named Wi-Fi 6e.  It enables the third spectrum of 6 GHz (in addition to 2.4 GHz and 5 GHz) and uses this spectrum to add several extra 160Mhz bandwidths.

So, what difference can we expect from the new Wi-Fi 7 standard that will begin rolling out in the new year? The Wi-Fi 6 maximum speed for a single device is 9.6 Gbps while Wi-Fi 7 is expected to have a maximum speed of 46 Gbps for a single client.

The Bottom Line

Wi-Fi 6e routers are very affordable with prices of less than $500 for a three-unit mesh pack covering a 7,000-square-foot office. For example, the TP-Link Deco XE75 currently retails at $350, while the Linksys MX8502 Atlas currently goes for $650. These will more than suffice for a typical SMB office. The greater bandwidth (speeds) offered by Wi-Fi 7 are rarely if ever going to be utilized in an office environment. So, go for a Wi-Fi 6e router or mesh system. And while you’re at it, consider the Verizon Internet Gateway – ideally suited to small and medium-sized businesses. Fixed Wireless Access (FWA) came of age in 2022 and has become a game-changer for businesses that require uninterrupted internet connectivity at a competitive price. You can now ditch your existing ISP.

The Business Internet Gateway is a small box that sits on a shelf, desk, or windowsill. It is self-installed and takes you only minutes to have it up and running in your office. In most areas, you can choose plans from 10Mbps up to 200Mbps, and your router or mesh systems plug directly into one of its ethernet ports without any extra equipment. Get in touch and we’ll introduce you to your local ConectUS Partner.

The post Need a New Router? appeared first on ConectUS Wireless.

J. J. Yeley tells us about the best Business Internet solution for multiple locations.

J.J. introduces us to the little black box, the Verizon Business Internet Gateway. Wherever the Gateway is set up, it connects to the internet to give solid Wi-Fi connectivity to all your team’s devices.

Want to sell this solution to your existing and new business customers?
Click on this button CLICK HERE

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Coming in July 2022: Verizon Business Internet Unboxing Videos. Beginning in July, ConectUS Wireless will publish a series of videos showcasing the Verizon Internet Gateway that supports 5G and LTE Business Internet. Follow us now so you don’t miss out.

Join the Verizon Business Agent Program with ConectUS Wireless – (855) SELL-VZW

#weloveverizon #likeconectus #iotconectus #verizon #5G #subagentprogram #iot #verizonpartnerprogram #m2m #vpp #5gbi #salestraining #fwa #businessinternet #businessagent

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ABI Tech News

Unlike earlier 4G-based use cases, the 5G version of FWA is ‘not a secondary backup’ for the vast majority of Verizon’s commercial services customers, says Verizon Business CEO Tami Erwin. Read Full Article

Are you interested in selling Verizon Wireless services? Call us at (855) SELL-VZW or fill out the form below.  We look forward to talking to you soon!

The post 80% of Verizon’s FWA business customers use it as their primary connection appeared first on ConectUS Wireless.

Channel Partners Expo 2022 is in the books. What a great show and a great event. We want to say thank you to our incredible sponsors, Samsung and CyberReef. Everyone within those organizations was totally professional and we couldn’t have been more pleased with how well we all worked together during the show.

We made a lot of great contacts and met some incredible people that will raise the ConectUS and Verizon Business Partner Program to new heights.

Thank you to everyone that helped this year’s show be the success it was.

See you in 2023 with a BIG SURPRIZE!!!

The post Channel Partners Expo 2022 Recap appeared first on ConectUS Wireless.